How often are new products released?
New products are released every Wednesday at 9am cst.
How much does shipping cost?
Shipping is $5 for order weighing less than 1 pound and $8.00 for orders weighing 1 pound or more.
What are your business hours?
Our business hours are Monday-Friday 8am to 6pm cst. We are closed on weekends and holidays.
What is your shipping turn around time?
Orders ship within 72 business hours.
How do I sync inventory from Kellan & Co to my website?
We use an app called Synclogic. It can be accessed in the Shopify app store. You will need to download the app, then send an email to firstname.lastname@example.org with the subject line "Synclogic connection request."
We will respond within 24 hours with a code to enter in your Synclogic app to create a connection to our inventory. If you would like help setting up Synclogic, please send an email to email@example.com
If I choose a two way sync on Synclogic, when will I receive an invoice for my order(s)?
Invoices are sent out as we recieve your orders.
When using the two way sync, your items are reserved for 24 hours from the time we send out your Shopify invoice. Failure to pay your invoice within the 24 hour time period will result in your order being cancelled and the item being returned to our inventory.
How can I contact Kellan & Co if I have a question?
You can email us at firstname.lastname@example.org. If you are inquiring about an order, please include the order number in your email. Please allow up to 24 business hours for a response. Our business hours are Monday-Friday 9am-6pm cst. We are closed on weekends and holidays.